Privacy Policy

GDPR Privacy Policy

This policy sets out how ITG Supplies uses and protects any information that you give ITG Supplies when you use this website.

ITG Supplies Limited is committed to ensuring that your personal data is protected. Should we ask you to provide certain information by which you can be identified when using this website, or by completing forms as part of your course, then you can be assured that it will only be used in accordance with this statement.

Should you need to contact us, you can do so by emailing: by calling us on 01206 805380 or by mail to:-

ITG Supplies Limited - (Data Controller)
650 The Crescent
Colchester Business Park
Colchester, Essex CO4 9YQ

ITG Supplies may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. It is important that the information we hold about you is up to date, please let us know if there are any changes to be made by emailing us at

This policy applies to all of the websites we operate and covers, what we collect, how and why we collect it, what we do with the information and your rights.

It does not apply to information we hold about companies and organisations, it only applies to personal data we hold about individuals.

Payment - By credit/debit card.

We do not at any time store any credit card details, online payments are made through PayPal or WorldPay.

Information we collect about you and how it is collected

The information listed below may be collected if you register your interest or purchase equipment through the website, the legal basis for processing the data is contract in most cases, to enable us to provide you with the products you have purchased.

  • Name
  • Contact Information
  • Email Address
  • Delivery Address
  • Billing information
  • IP address
  • Geographic location

Why we need the information and how it is used and our legal basis for using your data.

  • We may use your information to provide you with quotes, information about products at your request or to provide you with the equipment you have purchased, to provide you with invoices and receipts and to update you on the status of your order, our legal basis would be contract ie to enable us to supply the goods or quote for goods you wish to purchase.
  • We may contact you about other equipment or special offers that are related to items you have already purchased. Our legal basis would be Legitimate Interest, to help us to grow our business, you will have the option to unsubscribe at any time.
  • We do use cookies on our website, they are functional cookies which are for the shopping cart and general usability of the site.  We do not pass on any information from Cookies to any third parties.
  • We are obliged to hold information relating to financial transactions, these would include invoices, payment information and statements. Our Legal Basis for retaining this is that we are legally obliged to do so by HMRC.

When we process your personal data for our legitimate business interests we always ensure that we consider and balance any potential impact on you and your rights under data protection laws and if you do not want us to contact you, you have the option to unsubscribe at any time.

Where do we store data?

  • Data we hold relating to purchases are held securely on our site, accounting and billing information is held in our accounts system.

Who we share your data with and why we share it.

We only share data where necessary to provide you with goods that you have purchased, for accounting and warranty purposes (if required) in this case you would be notified before your data is passed on to the manufacturer.

We may share your information for any of the purposes set out above with strategic partners of service providers who perform services on our behalf, such as the delivery of goods or collection of debt.

Technical support advisors who help to update and maintain our sites.

We may also disclose your personal information to third parties, if we are under a duty to disclose or share your personal data for legal or regulatory purposes, in relation to existing or future legal proceedings, for the prevention of fraud/loss or to protect the rights, property, safety of ITG Supplies Limited, our customers or others.

Updating or Correcting Information

It is important to us that the data we hold is accurate, if your information has changed, please let us know so that we can update it by emailing us at

How long we hold the information for

We are obliged to keep some information relating to products such as manikins or AEDs for warranty purposes (for the length of the warranty applicable to that product.)  We may also retain billing information as obliged for accounting and tax purposes this would be for 6 years and may include

  • Your name
  • Details and serial numbers for the product purchased
  • Date of Purchase
  • Invoices and receipts

Data security

Our website is secured by SSL certificate and payment data is processed by PayPal or WorldPay which both meet the requirements under GDPR.

Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information. We cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred.

When we no longer need information, we will always dispose of it securely, using specialist companies if necessary to do this work for us.

Your Rights

Under the data protection legislation, you have the right to ask for copies of your data, to ask for your data to be corrected, you can request erasure of your data, or object to our processing your data You also have the right to prevent your data being used for direct marketing, ask us to restrict the process and where our systems allow, the right to access a copy of the information we hold about you (a subject access request).

If you wish to exercise any of these rights or have any questions, please contact us in writing at ITG Supplies Limited, 650 The Crescent, Colchester Business Park, Colchester, Essex CO4 9YQ or by emailing

For more information about your rights under the General Data Protection Regulations  please go to